Privacy Policy
Last Updated: 14 October 2026
Paynet Digital Network Pvt. Ltd. (“Paynet Digital”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit paynetdigital.com or contact us regarding our internet services.
By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it separately before carrying out the relevant processing.
1. Who We Are
Paynet Digital Network Pvt. Ltd. is an Internet Service Provider established in December 2015, serving customers across major cities and other areas of Chhattisgarh, India.
Company Name: Paynet Digital Network Pvt. Ltd.
Website: https://paynetdigital.com
Email: digitalpaynet@gmail.com
Phone: +91 95 222 00 220
Office Address: Plot No. 48/66, Panjabi Colony, Katora Talab, Raipur – 492001, Chhattisgarh, India.
Business Hours: Monday to Saturday, 9:00 AM–6:00 PM.
This Privacy Policy applies to personal information collected through our website and related website enquiries. Additional terms or privacy notices may apply to our internet connectivity services where required.
2. What Personal Data We Collect and Why We Collect It
We collect personal information that you voluntarily provide, together with certain technical information that may be generated when you visit our website.
2.1 Information You Provide
When you contact us or enquire about our services, we may collect:
- Contact information: Name, email address and telephone number.
- Enquiry details: Messages, questions and service requirements submitted through our contact forms or other communication channels.
- Location information: City, locality, PIN code or address details provided to check service availability.
- Business information: Company name and professional contact details when enquiring about business or enterprise connectivity.
We use this information to respond to enquiries, check service availability, provide information about our plans, communicate with prospective customers and facilitate requested services.
Please do not submit sensitive personal information unless it is specifically required for a legitimate purpose.
2.2 Automatically Collected Information
When you visit our website, our hosting infrastructure and analytics tools may collect technical information, including:
- IP address and approximate location derived from it.
- Browser type and operating system.
- Device and technical identifiers.
- Pages visited and time spent on pages.
- Referring websites and traffic sources.
- Website usage events and diagnostic information.
- Cookies and similar online identifiers.
We use this information to maintain website security, troubleshoot technical issues and understand how visitors use our website.
2.3 Legal Basis for Processing
We process personal information where necessary to respond to your requests, take steps toward providing a requested service, fulfil applicable legal obligations, protect legitimate business interests or obtain consent where required.
Where processing relies on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
3. Comments
Our website does not currently permit visitors to post comments. We therefore do not collect comment-form information through the website.
If this functionality is introduced in the future, this policy will be updated as appropriate.
4. Media Uploads
Our website does not currently allow public visitors to create accounts or upload media files.
If media-upload functionality is introduced in the future, we will explain what information is collected, who can access uploaded files and how long those files are retained.
5. Contact Forms
When you submit a contact form or service enquiry, we may collect your name, contact details, location information and message.
We use this information to:
- Respond to your enquiry.
- Check internet service availability in your area.
- Provide information about internet plans and services.
- Follow up on your request.
- Maintain appropriate records of customer communications.
Retention period: We intend to retain ordinary website contact-form submissions for up to two months from the date of submission or last relevant interaction, after which they will be deleted or anonymised where reasonably practicable.
Information may be retained for longer where necessary to address an ongoing enquiry, comply with applicable legal obligations, resolve a dispute or meet a valid record-retention requirement.
This two-month period applies to ordinary website enquiries, not necessarily to separate customer, billing, security or telecommunications records that may be governed by different retention requirements.
We do not use contact-form information for unrelated marketing purposes without an appropriate legal basis or consent where required.
6. Cookies
Our website may use cookies and similar technologies to support website functionality, security and analytics.
Cookies are small text files stored by your browser when you visit a website.
Depending on our configuration, the following categories may apply:
Essential cookies: Support necessary website functions, security and technical operations.
Analytics cookies: Help us understand website traffic, page views and visitor interactions through Google Analytics.
Third-party cookies and identifiers: May be used by external services integrated into our website.
Google Analytics may use cookies such as _ga and related identifiers. The actual cookies and their durations depend on the Google Analytics configuration. Google’s explanation of its cookie practices is available at https://policies.google.com/technologies/cookies.
You can manage or delete cookies through your browser settings. Where required, we will obtain consent before setting non-essential analytics cookies.
Blocking certain cookies may affect some website functions or the availability of analytics features.
7. Google Analytics
We use Google Analytics to understand how visitors interact with our website and to improve our website’s content, performance and user experience.
Depending on the configuration, Google Analytics may collect information such as:
- Pages visited and interactions with website content.
- Approximate geographical location.
- Browser, device and operating system information.
- Referral sources and traffic information.
- IP addresses and online identifiers as processed by Google services.
- Cookie identifiers and other technical usage data.
We use analytics information to assess website performance, understand visitor behaviour and improve our services.
Google processes information in accordance with its own privacy policies and service terms. Depending on the configuration and applicable arrangements, data may be processed on Google’s systems in different jurisdictions.
For more information, please refer to:
- Google Privacy Policy: https://policies.google.com/privacy
- How Google uses information from websites and apps: https://policies.google.com/technologies/partner-sites
You can limit cookies through your browser settings. You may also use Google’s browser opt-out add-on, where supported: https://tools.google.com/dlpage/gaoptout.
The retention of analytics data within Google Analytics is governed by the retention settings configured for our analytics property and Google’s applicable service terms. It may differ from the two-month retention period for ordinary website contact-form submissions.
8. Who We Share Your Data With
We do not sell your personal information.
We may share information with the following service providers or other recipients where necessary:
Hostinger India: Our website hosting provider may process technical information, server logs, IP addresses and website data to provide hosting, infrastructure, security and technical services.
Google Analytics: Google may process website usage information and technical identifiers to provide analytics and reporting services.
Communication providers: Email, telephone or messaging providers may process information when you contact us or we respond to your enquiry.
Professional advisers and authorities: Information may be disclosed where reasonably necessary for legal compliance, lawful requests, dispute resolution or protection of rights and safety.
We aim to limit disclosure to information reasonably necessary for the relevant purpose. Service providers may process information in accordance with their own terms, applicable contractual arrangements and legal obligations.
Third-party services may have their own privacy practices. We encourage you to review their policies.
9. How Long We Retain Your Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations.
Our intended retention practices are:
- Ordinary website enquiries: Up to two months from submission or the last relevant interaction.
- Website and hosting logs: For the period necessary for security, troubleshooting and operational purposes, subject to Hostinger’s configuration and applicable requirements.
- Google Analytics information: According to the data-retention settings configured in Google Analytics and the applicable Google service terms.
- Customer, billing and service records: For the applicable customer relationship, statutory requirements, dispute resolution and other lawful purposes.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations and technical limitations.
The two-month website enquiry retention period does not override any longer period required for regulated telecommunications records, financial records, legal claims or other statutory obligations.
10. Your Privacy Rights
Subject to applicable law, you may have rights to:
- Request information about personal data we process about you.
- Request access to your personal information.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Raise a concern or submit a privacy-related complaint.
- Exercise any other rights available under applicable data protection laws.
To exercise these rights, contact us at digitalpaynet@gmail.com or call +91 95 222 00 220.
We may need to verify your identity before responding. Certain information may need to be retained where required by law or where another lawful basis applies.
We will respond to requests in accordance with the applicable legal requirements and timelines.
11. Where Your Data Is Sent
Our website is hosted through Hostinger India. Website information may be processed on hosting infrastructure or by service providers operating in India or other jurisdictions, depending on their infrastructure and service configuration.
Google Analytics may process website usage information on Google’s systems in different jurisdictions.
Where personal information is transferred across borders, we will take the measures required by applicable law, including any required legal basis and appropriate safeguards.
For more information about third-party processing, please consult:
- Hostinger Privacy Policy: https://www.hostinger.com/legal/privacy-policy
- Google Privacy Policy: https://policies.google.com/privacy
12. How We Protect Your Data
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on our website configuration, these measures may include:
- Restricted access to website administration and stored information.
- Website security measures and software updates.
- HTTPS protection where configured.
- Hosting-level security and monitoring.
- Backups and recovery procedures where available.
- Access to personal information limited to authorised personnel who need it for legitimate purposes.
No website or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to safeguard the information entrusted to us.
13. Data Breach Procedures
If we become aware of a personal data breach affecting information processed through our website, we will take reasonable steps to assess and contain the incident, investigate its cause and mitigate potential harm.
Where required by applicable law, we will notify the relevant authorities and affected individuals within the applicable timelines.
We may also review and improve our security measures to reduce the risk of similar incidents.
14. Third-Party Data Sources
We generally collect personal information directly from visitors through website interactions and enquiries.
We may receive limited technical information from service providers, including hosting and analytics providers, to maintain the website, identify technical issues and understand website usage.
If we receive personal information from another source for a specific purpose, we will handle it in accordance with applicable legal requirements and the relevant purpose for which it was obtained.
15. Automated Decision-Making and Profiling
We use Google Analytics to understand aggregated website usage and visitor interactions.
We do not intend to use information collected through this website to make decisions about individuals solely through automated processing that produce legal or similarly significant effects.
If our processing practices change to include such automated decision-making or profiling, we will update this policy and provide any additional disclosures required by applicable law.
16. Industry and Legal Disclosures
Paynet Digital Network Pvt. Ltd. operates in the internet connectivity sector in India.
Our handling of personal information is subject to applicable Indian laws and regulatory requirements, including relevant provisions of the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, and associated rules to the extent applicable and in force.
Where our internet services are subject to telecommunications-specific licensing, record-retention or regulatory requirements, those requirements may apply separately to the relevant service and records.
Nothing in this Privacy Policy limits rights or obligations that cannot lawfully be excluded.
17. Children’s Privacy
Our website is intended for general audiences and is not specifically directed at children.
We do not knowingly seek to collect children’s personal information through website enquiries except where permitted and handled in accordance with applicable law.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, technology, business practices or applicable legal requirements.
Updated versions will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
19. Governing Law and Jurisdiction
This Privacy Policy is governed by the applicable laws of India.
Subject to mandatory legal requirements and the jurisdiction of competent statutory authorities, courts located in Raipur, Chhattisgarh, India, shall have jurisdiction over disputes arising in connection with this Privacy Policy.
Nothing in this section restricts any right or remedy that applicable law requires to remain available elsewhere.
20. Contact Information and Privacy Complaints
For questions, requests or complaints relating to this Privacy Policy or the handling of your personal information, contact us using the details below.
Paynet Digital Network Pvt. Ltd.
Website: https://paynetdigital.com
Email: digitalpaynet@gmail.com
Phone: +91 95 222 00 220
Address: Plot No. 48/66, Panjabi Colony, Katora Talab, Raipur – 492001, Chhattisgarh, India.
Business Hours: Monday to Saturday, 9:00 AM–6:00 PM.
Please describe your concern and provide sufficient information to help us identify and respond to your request. We will review privacy complaints and respond in accordance with applicable legal requirements.
Paynet Digital Network Pvt. Ltd.
Connecting Chhattisgarh to a better digital future.